• How transactions can reinvent the client experience

    Who cares about the real estate client experience? Brokers do. They’ve got CRM tools coming out the wazoo. Agents do. They answer phone calls on family vacations. Administrators do. They work overtime to keep everyone up-to-date. Buyers do. They need their offers submitted fast, no surprises. Sellers do. They want the best price (!) and a smooth deal. But for all this caring, why is the client experience still so difficult?

    source https://www.inman.com/2019/03/25/how-transactions-can-reinvent-the-client-experience/

  • How data gave me the edge with my luxury listings

    As a luxury real estate agent that’s been in the industry for more than 25 years, I’ve grown my business to achieve more than $4 billion in career sales and built a large circle of clientele. So much of this success is the result of years spent developing and keeping strong relationships with my clients. The challenge at any price point, but particularly with more affluent clientele, is to remain a source of industry knowledge.

    source https://www.inman.com/2019/03/25/how-data-gave-me-the-edge-with-my-luxury-listings/